Moving In

Once you have the keys, sort out electricity, water and gas before moving boxes in — it saves a lot of trouble later.

Move-in checklist

**Photograph meter readings** (electricity, water, gas) and send them to the landlord;
**Check the electricity meter type** — many homes use prepaid card meters; ask where the card is and what credit it has;
**Whose name are the bills in**, and who pays? Put it in the lease;
**Ask for recent bills** to confirm there are no arrears;
**Locate the main switch and valves** for emergencies.

Paying for electricity

The Egyptian Electricity Holding Company runs a "Unified Electricity Services Platform" (eservices.eehc.gov.eg) with several online services. Prepaid meters are usually topped up at customer service centres or e-payment outlets; then you insert the card back into the meter. Follow the company's published channels.

Home internet and landline

Installing broadband or a landline usually requires ID and your lease, per the provider's rules. If a telecom complaint isn't resolved with the provider, you can call the National Telecom Regulatory Authority on **155** (listed by the Consumer Protection Agency).

Tips

Keep all payment receipts to settle the deposit when you move out.

Reminder

Procedures differ between companies and governorates, and numbers or channels may change. Check with the utility companies and relevant authorities.
Compiled by Wang Fu Egypt for general guidance. For up-to-date details, please refer to your local electricity, water and gas companies.

Sources

Egyptian Electricity Holding Company – Unified Electricity Services Platform: eservices.eehc.gov.eg
Consumer Protection Agency – useful numbers (125, 129, 185, 155, the Consumer Protection complaint line on cpa.gov.eg): cpa.gov.eg
Holding Company for Water and Wastewater – FAQ: www.hcww.com.eg

Your first week in Egypt

Get a local SIM card and save key addresses in Arabic.
Keep some Egyptian pounds in cash and use official exchange channels.
Check your health insurance and the nearest hospital.
Save emergency numbers and your embassy contact from its official website.
Install a ride-hailing app and find the supermarket and pharmacy near your home.

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Send your request from the booking page or our contact channels: the task, the city and the date.
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You receive a written quote and plan before anything starts.
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