🙇 Apologising and handling complaints

Unit 2 · Office communication · 9 min

Three steps: apologise (I'm sorry for the inconvenience), check (Let me check what happened), solve (We will replace it / I'll get back to you today).

Words in this lesson

• I'm sorry for the inconvenience — I'm sorry for the inconvenience
• Let me check — Let me check
• I'll get back to you — I'll get back to you
• replace — replace
• complaint — complaint
• refund — refund

Project: Write a three-sentence English reply to an imagined complaint.